For ALL warranty requests you will need to provide/attach the Benchmark Commissioning sheet as well as ALL service reports if applicable. Failure to provide these may delay the warranty request or invalidate the warranty.
If you submit this form, Rinnai UK will take it that you understand and agree to what is on this page and the dropdown box to sanction the warranty process; you agree to supply Rinnai UK, Copies of:
- Proof of Commissioning
- Proof of Service History
- Proof of Purchase
This form is a request for replacement parts, a Technical Agent or both to be sent/attend the above site under the warranty of the appliance. The person completing this form becomes the requestor and agrees to take any changes that may occur on behalf of themselves or the company they work for. The requestor agrees that the Rinnai appointed engineer will be given access to the unit. If the engineer is not given access to the unit, the call out will still be charged. If the fault is caused be external causes, by not following Manufacturers Installation Instructions or Current Standards/Regulations, then the warranty is void for this call out and the costs of the call out to be charged to the requestor.
Periods of Warranty:
Infinity (White case)
3 years parts with the first year Labour from date of purchase (providing that they are not installed in a commercial application (contact RUK to find out more)
HD & HDC (Silver case)
5 years parts with the first year Labour from date of purchase
Warm Air Heaters
1 Year Parts and Labour and 15 years for Heat Exchanger from date of purchase
Tips & Hints to Complete Form:
Which water heater/warm air heater do I have?
The model number and serial number can be found on the data badge on the left side of the appliance.
16i = REU-16FUA
16e = REU-V161W-E
17e = REU-VRM1720W-E
26i = REU-V2632FFU-E/REU-VR2632FFUU-E
32e = REU-V3232W-E/REU-VM3237W-E/REU-VRM3237W-E
58e = REU-58E
K26i = REU-KM2635FFUU-E
HD50i = REU-V2632FFUDHD-E/REU-VR2632FFUDHD-E
HD55i = REU-VCM2837FFUDHD-E
HD55e = REU-VCM2837WDHD-E
HD70i = REU-VM3237FFUDHD-E
HD70e = REU-V3232WDHD-E/REU-VM3237WDHD-E/REU-VRM3237WDHD-E
HDC1200i = REU-KM2635FFUDHD-E
HDC1200e = REU-KM2635WDHD-E
HDC1500i = REU-KM3237FFUDHD-E
HDC1500e = REU-KM3237WDHD-E
The model number and serial number can be found on the data badge on the right side of the appliance.
308FTR = RHFE-308FTR
309FTR = RHFE-309FTR
556T = RHFE-556T
1004FTR = RHFE-1004FTR
1004T = RHFE-10042