Give us a call on 01928 531 870 Head office or 0203 903 9030 Rinnai London



April 20th, 2020


Rinnai has adjusted all of its operations to directly serve the essential services since the start of the COVID-19 lockdown. In mid-March the company’s head office in Runcorn followed Government instructions that, where possible, all staff should work from home. Those staff working directly with customers queries continued to work at the Runcorn site so the company moved swiftly to implement the relevant social distancing measures.  The employees are fulfilling orders and attending technical queries and arranging deliveries to either installers or direct to sites. The regional reps were reporting that essential services were ordering continuous flow hot water heating units and systems and they needed them quickly.

Here’s what some of the Rinnai specification specialists, around the regions, reported. Rob McCalpin in the South West said that, ‘We had orders for several mobile shower providers and from some Government sites which were obviously for personnel involved in the situation. One order was for needed precise temperature delivered to service a hand wash stations for personnel, to ensure they got a through clean. The site was processing so many essential workers that continuous flow was the only option.

In the North the Rinnai rep Dave Etherington reported that a variety of NHS buildings had asked for site surveys. Dave added that, despite the lockdown, one site - a World heritage site – was able to complete its installation of 3 x N1300I water continuous flow water heating units due to the 24hours delivery services Rinnai operate. 

In the Heart of England Steve Wilson reported that his contractor and installer customers had increased their orders for units involved in both NHS and National Grid sites – supplying washroom and shower trailers 24/7 across the country. Some of these units were to serve ‘end of shift’ washing requirements due to the big increase in workforce numbers plus the huge demand that’s being put on the infrastructure in order to maintain power supplies to key frontline buildings during the pandemic.

In South Wales Mike Patching reports that Govt buildings and some NHS rural sites have ordered more continuous flow water heaters for installation as soon as possible. Mike also reported that use of technology -in particular those systems such as Microsoft Teams - has facilitated quicker quotes and resolved of any technical questions. Early adoption of this technology had allowed the team to review plant room layouts and discuss options. He also reports that delivery companies in his area had increased their orders as they turned to continuous flow instead of stored systems

In North East Gerard Gulliver reports that some contractor customers have purchased a couple of units for emergencies. These are installers operating on the social and NHS care sector and the mobile washing station trailers. These tend to be containers for showers on sites across the UK and Scotland. But there are still sites with stored systems coming to the end of their working life and need replacement with continuous flow units. Gerard adds that that a commercial Laundry ordered a new commercial continuous flow system due to system failure of a traditional stored system.

In the North West Kim Wulff completed a job for one of the biggest supermarket sites in the whole of the Manchester are. The job consisted of 2 x N1300i Nat Gas Water heaters with 8m of Vertical flues and all ancillaries for G3 compliance. The units are supplying the kitchen/canteen area as well as the public washrooms, Kim adds that the benefits of continuous flow over the outdated storage system in terms of prevention of legionella had a big part to play in the successful specification.

Rinnai is offering new services for essential works support to NHS facilities, care homes, schools and supermarkets during the lockdown.

  • Out of hours and weekend technical support – installers, site manager and end-users simply call 01928 531870 select technical and if the call isn’t answered immediately leave a voicemail. Response will be within one hour between 0800 – 22:30 / 7 days a week. This means that there be a technical response every day of the week.
  • Rinnai’s Runcorn UK HQ emergency weekend opening and sales support – will be open for emergency / essential equipment provision of new units and for spares.
  • Collection of new units/spares from Runcorn HQ for Saturday and Sunday. All will adopt ‘safe distancing’ in any contact for this or deliveries.
  • Weekend operational & sales support help line - simply call 01928 531870 and select sales and if the call isn’t answered immediately leave a voicemail and we will be back within the hour.
  • Emergency delivery weekends / out of hours - under “essential works” circumstances and, where possible, Rinnai will readily offer a delivery service to site.

Available within 24hrs from Rinnai is a range of units giving instant and constant flows of hot water for hygiene and cleaning use in all healthcare, care homes and mobile hygiene, including any new or planned sites.

If there is a constant supply of gas and water the units are guaranteed to supply temperature accurate hot water in unlimited quantities for all hygiene regimes in all types of healthcare sites or temporary accommodation.

Rinnai’s complete range of hot water heating units are available for next day delivery on orders placed before the previous mid-day.

Rinnai UK is continuing to be open for business throughout the current situation with staff able to take any orders or enquiries via telephone or online and the company has excellent stock levels of all units in the range plus spares and accessories.

Installers can contact the company direct in gaining access to the supply of units - 

Call    01928 531 870 or email –

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