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Rinnai launches information hub to support uninterupted hot water supply to essential sites

Rinnai launches information hub to support uninterupted hot water supply to essential sites

April 17th, 2020

Rinnai is now offering a new service in the form of a dedicated information hub to all essential works installers and contractors, in order to maintain a constant and uninterrupted flow of hot water supply to all the key and critical sites.

Tony Gittings of Rinnai said:

“All questions and queries on maintaining constant flows of hot water for hygiene and cleaning use in all healthcare, care homes and mobile hygiene, food services – including any new or planned sites  – can be readily directed to us as an information hub.”

“I would also suggest that all installers, contractors and sites make extensive use of the digital technology and extended services we have made available to support the end user in these times of social distancing. These include our online touch points, ‘Ask Me a Question’ and ‘Help me Choose’, which are in operation constantly and we aim to reply as soon as possible. These digital services are combined with the additional essential services, listed below.”

“It is also important for the installer and end user to understand that continuous flow can readily and quickly replace any other form of hot water delivery that fails or cannot cope with demand. A site doesn’t need to do what they believe is a like-for-like replacement – essential services sites simply needs uninterrupted and reliable flows of hot water hygiene.”

As long as there is a constant supply of gas and water, continuous-flow units are guaranteed to supply temperature controlled and usable hot water in unlimited quantities for all hygiene regimes in all types of healthcare sites, temporary accommodations and essential services,temporary or emergency hot water.

Rinnai UK has continued to be open for business throughout the current situation with staff able to take any technical enquiries via telephone or online and the company has excellent stock levels of all units in the range plus spares and accessories.

Rinnai already offers the following services:

  • Out of hours and weekend technical support. Installers, site manager and end-users simply call 01928 531870, select technical, and if the call isn’t answered immediately leave a voicemail. Response will be within one hour between 0800 – 22:30 seven days a week. This means that there be a technical response every day of the week.

  • Rinnai’s Runcorn UK HQ emergency weekend opening and sales support will be open for emergency and/or essential equipment provision of new units and for spares.

  • Collection of new units and spares from Runcorn HQ for Saturday and Sunday. All will adopt correct social distancing measures in any contact for this or deliveries.

  • Weekend operational and sales support help line. Simply call 01928 531870 and select sales and if the call isn’t answered immediately leave a voicemail and we will be back within the hour.

  • Emergency delivery weekends and out of hours, under essential works circumstances and, where possible, Rinnai will readily offer a delivery service to site.

Installers can contact the company direct in gaining access to the supply of units in the following ways:

Call 01928 531 870 or email

Alternatively, use the smart online contact points below

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